Refund Policy

Please only purchase “Pre-Order” items if you are willing to wait both the processing and transit time (once your order is shipped).

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🚫 ALL SALES ARE FINAL.

We do not offer exchanges or returns due to sanitary requirements.

Please double-check your size and color selection before placing your order.

Each product includes a size chart and model size guide to help you choose the correct fit.

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📦 Incorrect Address / Return-to-Sender

If your package is returned to us due to an incorrect or incomplete address at checkout, the customer is responsible for a reship fee.

We do not issue refunds for packages returned due to invalid addresses.

Once we receive your returned package, we will begin the reshipment process.

Please email support@ghostshop.com with your updated address to initiate reshipment.

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📫 Lost or Stolen Mail

We are not responsible for lost or stolen mail.

If your order was marked as delivered but you didn’t receive it, please reach out to USPS directly.

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If you have any questions about our refund policy, email us at support@ghostshop.com — we’re here to help.